Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide through our website, services, and communications. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or engage with our services.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly

• Contact details: Name, company name, email, phone number, job title

• Support requests: Information submitted via support tickets, chat, forms

• Service inquiries: IT service requirements, estimated user counts, device info

• Payment information: Only if transacting directly through our site or client portal

b. Information Collected Automatically

• Log data: IP address, browser type, pages visited, timestamps

• Cookies & tracking technologies: Used for analytics, session management, and performance improvements

• Device information: OS type, browser version, screen resolution

c. Third-Party Information

• From public sources, third-party partners, or business directories to enhance marketing and client service.

How We Use Your Information

We use personal information to:

• Provide, maintain, and improve our services

• Respond to your inquiries or support requests

• Send updates, service notifications, and promotional materials (with opt-out)

• Detect, prevent, and address technical issues or security threats

• Comply with legal obligations and enforce agreements

How We Share Information

We do not sell your personal data. We may share information with:

• Service providers: Hosting, analytics, CRM, email marketing, payment processors

• Legal authorities: If required by law or subpoena

• Affiliates or subcontractors: Only as necessary to fulfill our services, under confidentiality agreements

Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Comply with legal, tax, and regulatory obligations

• Resolve disputes or enforce agreements

You may request deletion of your data by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate or incomplete data

• Delete your data ("Right to be forgotten")

• Object to processing or request restriction

• Data portability (EU residents)

• Opt-out of marketing communications at any time

To exercise your rights, email us at [Insert Email]. We will respond within applicable timeframes.

Cookies & Tracking

We use cookies for:

• Site functionality and preferences

• Traffic analysis (via Google Analytics or similar tools)

• Marketing/remarketing (if applicable)

You can adjust your cookie settings through your browser.

Data Security

We implement industry-standard measures to protect your data, including:

• SSL encryption

• Network and endpoint protection

• Role-based access controls

• Regular audits and security training